1. Information we collect
We may collect names, business contact details, phone numbers, email addresses, company and shipment information, origin and destination details, communications, website usage information, device information, and any other information you voluntarily provide. When you opt in to text messaging, we retain the phone number, consent record, date, source and messaging preferences.
2. How we use information
We use information to respond to inquiries; prepare quotes; coordinate transportation and logistics services; provide shipment, appointment, documentation and account updates; maintain customer relationships; operate and secure our website; comply with law; and improve our services.
3. SMS privacy
No mobile information, SMS opt-in data or text-message consent is shared, sold or disclosed to third parties or affiliates for marketing or promotional purposes. We may share information with telecommunications providers and service providers only as necessary to deliver messages, maintain consent and opt-out records, prevent fraud, or comply with law.
4. How information may be shared
Information may be shared with Armstrong Transport Group, contracted transportation providers, technology vendors and professional advisers when reasonably necessary to quote, arrange, support or document requested services. We may also disclose information when required by law, to protect rights and safety, or in connection with a corporate transaction. These parties are expected to use information only for the applicable business purpose.
5. Cookies and analytics
Our website may use essential cookies and analytics technologies to operate the site, understand usage, improve performance and protect against abuse. Browser settings may allow you to restrict cookies, although parts of the website may not function correctly.
6. Data retention and security
We retain information only as long as reasonably necessary for the purposes described, contractual and operational needs, dispute resolution, and legal obligations. We use reasonable administrative, technical and organizational safeguards, but no transmission or storage method is completely secure.
7. Your choices
You may request access, correction or deletion of personal information, subject to applicable law and legitimate retention requirements. You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP, call +1 828 707 9921 or email contact@ngzlogistics.com.
8. Cross-border processing
Because transportation services and service providers may operate across borders, information may be processed in Canada, the United States or other jurisdictions whose privacy laws may differ from those where you live.
9. Children
Our services are business-to-business and are not directed to children under 13. We do not knowingly collect personal information from children.
10. Changes and contact
We may update this policy and will post the revised date here. Questions or privacy requests may be sent to NGZ Logistics Inc., 381 Krug Street, Kitchener, Ontario, Canada N2B 1K9; contact@ngzlogistics.com; +1 828 707 9921.